SHIPPING

We always strive to deliver your JL's as fast as possible.  Orders typically ship the same day they are placed or within one business day.  All orders are shipped via USPS and typically arrive within 4-6 business days of shipping.  Additional shipping methods are available at checkout for an extra charge.  Please note that USPS shipping time estimates (including Priority Mail) are not guaranteed.

RETURNS

You can reach us via email at customerservice@jlthebrand.com to initiate a return.

You have the right to return all products you have purchased from www.jlthebrand.com for a full refund or exchange within 30 days of receiving.  Simply return the unworn items to us in their original condition and packaging.  When you return or exchange any product, you must cover the shipping charges.  As soon as we receive your return, we will process your exchange or refund request.  Please note that you will not be reimbursed for the original shipping charges.

When returning products, ensure you include a brief explanatory note which includes your name, order number, and reason for return/exchange.

Items purchase from our online store can not be returned or exchanged in a retail store.  Items purchased at a retail store should be returned to the store where originally purchased.

We do not take responsibility for any items lost during the return shipping.

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